Privacy Policy

Iwill Technology Limited (Company Registration: 12137767), operator of the website www.iwilltech.co.uk, is committed to protecting the privacy of your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations 2003.

This policy describes how we collect, use, store, and protect your personal information.

Company: Iwill Technology Limited

Company Registration: 12137767

VAT Number: UK12137767

Registered Address: London, United Kingdom

Email for data protection enquiries: info@iwilltech.co.uk

Phone: +44 7796 527256

Data you provide to us directly:

• Full name
• Email address
• Telephone number
• Delivery address
• Company details (for B2B customers)
• Content of messages when contacting us

Data collected automatically:

• IP address
• Browser type and device
• Pages you visit on the site
• Time of visit
• Cookies - please see our Cookie Policy

We use your personal data to:

• Process enquiries and provide quotations
• Fulfil orders and deliveries
• Communicate regarding your requests
• Provide warranty service and technical support
• Send newsletters (only with your consent)
• Improve our website and services
• Comply with legal obligations

We process your data on the following lawful bases:

• Contract: to fulfil orders and provide services
• Consent: for marketing communications and newsletters
• Legal obligation: for accounting and tax purposes
• Legitimate interest: for improving services and security

Your data may be shared with:

• Courier companies: Royal Mail, DPD, DHL - for order delivery
• Payment processors: for processing payments
• Accounting services: for financial reporting
• Public authorities: where required by law

We do not sell, rent, or share your personal data with third parties for marketing purposes without your explicit consent.

• Order data: 7 years (in accordance with HMRC requirements)
• Enquiry data: up to 3 years after last contact
• Marketing consent: until consent is withdrawn
• Warranty data: until expiry of the warranty period plus 1 year

You have the following rights in relation to your personal data:

• Right of access: to obtain information about what data we process about you
• Right to rectification: to request correction of inaccurate data
• Right to erasure: to request deletion of your data ("right to be forgotten")
• Right to restriction: to restrict the processing of your data
• Right to data portability: to receive your data in a structured format
• Right to object: to object to the processing of your data
• Right to withdraw consent: at any time for marketing communications

To exercise your rights, please contact us at info@iwilltech.co.uk. We will respond to your request within 30 days.

We implement appropriate technical and organisational measures to protect your personal data, including:

• SSL/TLS encryption for all communications
• Restricted access to personal data for authorised personnel only
• Regular security system updates
• Data backups

Your data is primarily stored and processed within the United Kingdom. In the event of a transfer outside the UK, we will ensure appropriate safeguards are in place in accordance with UK GDPR.

We reserve the right to update this policy. In the event of significant changes, we will notify you by email or by posting a notice on our website.

If you believe that the processing of your personal data infringes UK GDPR, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
• Telephone: 0303 123 1113
• Website: www.ico.org.uk

For questions regarding this policy or your personal data:

• Email: info@iwilltech.co.uk
• Phone: +44 7796 527256
• Working hours: Monday - Friday, 9:00 - 18:00